It sounds to me like you're describing enshittification. As coined by Cory Doctorow:

> Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die.

https://pluralistic.net/2023/01/21/potemkin-ai/#hey-guys

(Although I'm not completely sure this maps onto Anthropic, which was never primarily targeting consumers.)