alt Hacker NewsI do some tech consulting on the side and beg people (literally) to switch from Comcast (US TV and Internet Provider) to say YouTube TV, saving them hundreds of dollars a month. They WILL NOT do it, even though I would do all the work, show them how to do it, explain how it's essentially the same but much cheaper, how to use it, and not charge very much to do so (I bill typically less than $60 an hour, and it would only take a few hours to do all that).
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i’m sure my parents could save thousands with YouTube TV - they have FiOS as a tv + internet provider. they’ve used those DVRs for probably two decades and know the interface and how to navigate it. that’s definitely part of it.
the cable boxes finally got EoL’d, a tech on a service call promised (lying) that the contents would sync to the new boxes, and replaced them. they were empty - my mom was in tears when she realized the DVR contents were gone forever
some of the things recorded had sentimental value (a sibling being listed in the credits of a show, etc) and also that her mental model of what she watched and had in her queue to watch was gone (sports games she had yet to watch, progress through a show)
the stickiness is UI familiarity but also the value of what might not be there with a provider change are both powerful reasons to not make changes
I think that Comcast is a USA only service so have no idea of what people watch or listen to on Comcast. But above all, why do they need a consultant to do the switch? There is more to it than a credit card and a subscription?