Great read - I'm glad they realize there's work ahead but what I'm missing is: * Paid customers: we know you pay us often a ton of money, and we burn your month on actions during these outages - we'll refund you for the days we spent your money and gave you no value. * Paid customer: We know you put your trust in us, so we'll ensure we have a separate pool of capacity to ensure we can keep that trust. * Paid customer: we'll proactively refund you when we miss our SLA.

What I read from this is: * Scaling is hard, we don't have enough capacity * We give away a shitton of compute for free * I have to talk about Azure not being a steaming pile of poop, otherwise my bonus will get tweaked downward in the next comp cycle.

Notice there's nothing about paid customers, I'll add in what they are missing:

Paid customers: Go F*ck yourself, you don't pays us enough to be an interesting line item compared to windows server.