> ticket driven development

I feel this is so much real. Like if there were two kinds of companies: the ones who deliver, they care about their product but most of all they care about their customers, the managers get their hands dirty and everyone pushes towards the same direction; then there are companies in which you open a ticket and wait for two weeks for something that should take 5 minutes, customers and product don’t matter because you’re focused in cost attribution and no body does anything if it doesn’t come in your JIRA board, the managers are all coming from consultancy companies and all they do is finding someone to blame.