> But wouldn't you want a human to be involved in this process?

The article says human review was used for the final decisions. The accounts were temporarily suspended during the investigation.

Investigations take time because you need to allow time for the person to respond with their side of the story and then to have human reviewers investigate, which can take multiple rounds.

Having human review is as simple as having one person watch a dashboard of accounts flagged for fraud and then press the suspend-account button after skimming it. I fully expect that’s what they switched to after getting hit with this.

> To me that seems pretty reasonable when people's livelihood is at stake.

What about the riders who are on the receiving end of fraudulent drivers in the best case, abusive or dangerous drivers in the worst case? It is possible to go to far in trying to protect workers for things that impact paying customers. Thinking of it only as big bad companies versus innocent workers misses the real problems.