It seemed pretty standard at B2B tech providers. You have Sr support engineers who are the final line, and can often setup a reproduction in a test environment and file a good bug. Then you just count up the rate of tickets that hit that bug and require a manual fix. At some point it’s time to fix the bug.
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It seemed pretty standard at B2B tech providers. You have Sr support engineers who are the final line, and can often setup a reproduction in a test environment and file a good bug. Then you just count up the rate of tickets that hit that bug and require a manual fix. At some point it’s time to fix the bug.