alt Hacker News"Flooding" implies some nefarious purpose. There's no evidence of that in this paper. Maybe these agents are finally giving people who could never find the time, resources, knowledge, etc. to engage with the system.
"Public services are increasingly becoming more accessible with LLMs" How about that as the title?
They also have zero evidence that this is because of LLMs. They just got some data related to volume, did a really crappy analysis that wouldn't even stand up as an intro to stats course project, and declared their biased opinion as likely true.
"Flooding" could be less nefarious as in the number of requests have risen dramatically in a short period of time quite possibly overwhelming those that are tasked to deal with the requests. Most places have peaks and valleys and can staff appropriately. Having a sudden rise from something unexpected will overwhelm the normal staff. We can debate whether the lack of recognition of the upticks being intentional or not, but possibly the ignoring the uptick is the nefarious bit