> So I suspect this will lead to a much more formally rigorous system with various “certificates” proving, e.g., that you lost your job or that a doctor has confirmed you have a disability.

We're seeing how this plays out now in various states that have made their benefits systems nearly impossible to use, which helps them save money by not doling out benefits at all. Having helped some of my elder relatives try to apply for social security payments online makes me very, very concerned about how it's going to look when I'm that age.

The cost of an automated bot that will talk you endlessly in circles until you give up is negligible now.