The EU just had to pass a law to force companies to disclose if a customer service agent is AI or Human. It is beaten.
https://commission.europa.eu/news-and-media/news/safer-and-m...
Nowadays, I prefer AI CS agents to humans. I just had a chat with an AI yesterday, it understood me perfectly even when I made mistakes, I was impressed.
In contrast, humans tend to paste me the same barely-relevant macro over and over, no matter how much time I spend explaining my issue.
Customer service is very different. Crappiest audio quality possible & scripted answers all the way down. Almost like humans are forced to behave like machines.
Also the endless online debates of ‘is this post made by ai? What about those images, that video or that music?’.