Our company pays for GitHub. We're paying for a broken product that stops our work. I don't have sympathy for the companies whom I pay for a product and give me broken shit in return. This is entirely preventable and their own fault.

A restaurant makes pizzas. They suddenly get 100x more popular. They can't make 100x more pizzas. But they are still taking orders from 100x more people. Not only are they not getting enough pizzas delivered that they took orders for, but in their rush to make and deliver more pizzas, they set the kitchen on fire, which makes an even longer wait for pizzas.

When the pizza you ordered doesn't get delivered, do you have sympathy for the restaurant? Or do you tell them to stop taking orders they can't fill and try not to set the kitchen on fire?

Now consider the pizza restaurant has 21 billion dollars in cash, is taking your money, and not giving you pizza.