alt Hacker News> When a user cancels a subscription Stripe asks them for a reason. At the moment I don’t really do anything with the cancellation reason, actually this is the first time I’ve ever looked at the data.
This comes across as very unserious. If you’re truly trying to build a business then this seems like one of the best signals/datapoints you can get…
I often think of my experience at Citibank 15 years ago when I closed my account at the branch. The teller said 'sure thing, just put your debit card into the device and enter your pin'. I did that and he said ok I'll close the account and give you cash? I said 'yes' and then it was done. He said, "have a great day!"
It was one of the best customer experiences of my life to not have to answer a series of 'why are you leaving?' questions and I would like to head back to Citibank just because of it. Unfortunately I don't live in NYC anymore so can't really do that.