If you're going to needlessly gate certain functions behind an app that work on a desktop browser (or could work in-browser), then I just won't use those functions.

Amusingly, I know of a very large hospital chain that has it the other way around.

The app version is the most limited. Mobile web has some more options. But if you want everything, that's desktop only.

Except for scheduled ordering from the coffee shops or placing in-patient meal orders. Those require an app. Except with the meal app, you get more menu choices from the web version.

Modern tech is a mess.