The anecdote in the article is at odds with the title.

* In the anecdote, the problem is that the web version works better and the app is missing functionality.

* The title pays reference to an annoying observation about many products where the web version lacks functionality the app has.

Both are frustrating. If a company is going to bother to have both an app and a website, users deserve an experience where both are fully featured. It should be an professional embarrassment for a company to have to route users from the app to the site or vice versa because one is half-baked.

Have some God-damned professional pride and do it right.