I do. With over 200,000 paying users.
The Customer Service department (we're a real business, so we have one of those) forwards all email, social media, and phone contacts about it to me.
Number of middle managers who have brought up having an app since 2019: Around five.
Number of actual users who asked for an app since 2019: One. Maybe two.
Your turn.
If you offered an app, do you think new customers would choose the app over a browser interface?
Do you think most existing users would switch?
Do you think there are many people who don't use your service because there's no app?
> Number of actual users who asked for an app since 2019: One. Maybe two
Have you ever asked them?