The difference being that the role of Engineer wasn't conceived as a layer of friction between consumers and their statutory rights to the point where a U.S. Senate subcommittee probe (Senate Homeland Security Subcommittee on Disaster Management) and state-level legal crackdowns were necessary to try and address what constituted systematic fraud by property/casualty insurance corporations.

https://www.hawley.senate.gov/hawley-chairs-hearing-that-exp...

The California Department of Insurance characterized State Farm's tactics as "burying survivors in red tape at the worst moments of their lives"

https://www.insurance.ca.gov/0400-news/0100-press-releases/2...

Indeed, some of the core violations could be simply mandated as part of the inviolable system guardrails of an LLM - e.g. failed to begin investigating claims within 15 days, failed to accept or deny claims within 40 days, and failed to pay accepted claims or provide written notice of the need for additional time within 30 days, as required by law.

And at the end of the day, whatever weighting issues an LLM for Insurance Claim Adjustment has, it certainly won't steal the money and run off to a Casino with it

https://www.nicb.org/news/regional-news/broward-insurance-ad...