alt Hacker NewsWe could all be a bit more humble about the onerous “tools” we’ve built . I have a lot of sympathy for the elderly, and the ridiculous rituals they go through just to book an appointment, fill a subscription, buy tickets to a concert, order groceries.
The McDonalds app is 15+ screens to order a burger. Compare that to walking in a, “hi, how are you, I’d like a Big Mac meal with a Coke, here’s my money, thanks”.
Let’s all have a bit more humility, and even humiliation, for the absurd protocols we’ve imposed on everyone.
Frustratingly, I haven't even had that in-store experience for a while now. You do the same app-based ordering process, but on a big tablet. If there's an issue with your order, it can take several minutes to get near enough to an employee to get their attention.