> He's complaining about being required to use apps for hundreds of small interactions every day
This is the exaggeration that makes these claims fall flat for me.
How are you getting to hundreds of smartphone interactions per day that require apps?
Just because you don't need to interact with all of them today does not mean that interaction isn't required when needed.
Just because you don't need to interact with all of them today does not mean that interaction isn't required when needed.