It's a great read! I especially liked the list of assumptions people/companies are making about their interlocutors, when demanding that they install and use smartphone apps.

> "I don’t have a smartphone," is what I tell people and professionals nowadays. This allows me to cut the crap about companies insisting that I install their app or restaurants wishing that I scan a QR code to access their menu on a small screen.

I personally tend to be a bit more direct about this kind of thing. If someone trying to sell me something insists that I need an app, I often say “I am not willing to install or use your app.”