alt Hacker NewsOne anecdote for a datapoint: Not sure if it's better now but I've lost a phone in an InDrive and I've lost an expensive bag in an Uber and it was significantly easier and less sketchy to get the bag back. I'm not a price sensitive rider so the insurance of a reputable 'comfort' tier Uber driver paid off. The InDrive driver made me get another ride to him then demanded $1000mxn (~$55usd) to return my phone. The Uber app had me pay ~$250mxn if I remember correctly and the driver promptly returned the bag.
Replies
croes • today at 12:24 AM
Could simply be because it’s a phone which nowadays is a considered bigger loss than a bag means bigger chance of extorting money to give it back.
I have a controversial take: outside the US/Europe, Uber is mostly a tourist app.
If you actually live in developing regions:
1) your income is much lower, and you are quite price sensitive. The Uber price premium (20-40%) hits much harder.
2) the Uber alternatives are noticeably cheaper for the exact same trip.
Regarding your experience, if you were local, that inDrive driver likely would not have tried to extort $1000 MXN out of you. They saw you were a visitor and took advantage of you.
In Nigeria or Uganda there are few tourists, so Uber cannot rely on a stream of price-insensitive travelers to fill their cars. It makes total sense why they struggled in (and gave up on) the local market there.