just because they have smart AI, it does not mean they are great at software and cdn.
If they can't get the blocking and tackling right, it doesn't lend confidence they are doing the more complicated stuff well.
Their entire sales pitch is based on the idea that no one will need to be any good at anything, because the AI will do it for them.
If they can't ask the AI to configure their CDN correctly, it undermines the validity of their claims. Maybe it's trivial, but any Omnipotent Machine-God deserving of the name wouldn't forget to zip up his fly.
if it's really smart AI you might expect them to have it create the software and cdn
don't they use their coding agents internally?