This doesn’t affect me, but it certainly influences me. I’ve been holding off from leaving Gmail for years. They try to force you into their Gmail app on iOS, it’s the only way to get push emails from them. OK fine. So I switch from Apple Mail to Gmail. I write a relatively long email full of research to send to my great uncle who is a professor at a nearby university who I greatly respect. I type it up on the desktop, go to the app, add another sentence wishing him well and send it. Come to find out since my phone is in dark mode it changed the text from black to white. That’s Google‘s idea of dark mode. So I have to send another long email removing that text formatting and apologizing. Dark mode is something that Apple and Microsoft and everyone else can get right. It’s a presentation layer problem, not text formatting. And they don’t let you change the app to light mode, it only tracks the phone. Their web dark mode is also terrible. Apple and Microsoft have no such issues. Even smaller players like Proton get these things right. Maybe focus on delivering quality and value instead of trying to extract more out of your existing customers.

Google is pathetic and has been for a long time for anyone paying attention to all their quirks, terrible UIs, and canceled products. I have a Gmail beta account from the earliest days. That 1GB was nice 23 years ago but it’s time for me to finally do the work and get off of Gmail. I have email accounts at most providers; Microsoft, Proton, Apple etc, and no one else has these sorts of issues.