What would you prefer they say?
Completely utilitarian message. "Your flight #FLIGHTID (src -> dst @ time) is cancelled on account of REASON. For available flights click LINK. For reimbursement click LINK."
alt Hacker News
Completely utilitarian message. "Your flight #FLIGHTID (src -> dst @ time) is cancelled on account of REASON. For available flights click LINK. For reimbursement click LINK."