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basiswordtoday at 8:33 PM1 replyview on HN

What do you want them to say? It's an ATC issue. The airline don't know when it'll be fixed and can't do much until it is.


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exogenousdatatoday at 8:44 PM

“We’re sorry, but our business model precludes timely responses in times of system stress.

As a reminder, our shareholders are our primary concern (by law) and staffing trained humans to handle in customer support during unexpected surges isn’t something that can be supported while also funding the €0.05 per share quarterly dividend paid to British Airways share holders on June 29th of this year.

We are not in a rush. If you’d like, try another airline. But they’re all the same.

Beep.”

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