logoalt Hacker News

monegatortoday at 12:50 PM0 repliesview on HN

Ah yes, i got an account suspended on play console due to inactivity. The new help system has been "improved" in the sense that it is directly inside play console, so of course i can't appeal or request to reinstate or transfer the app ids to a new account, because THE CURRENT ACCOUNT IS CLOSED AND I AM ALWAYS REDIRECTED TO A PAGE THAT TELLS THAT THE ACCOUNT IS CLOSED.

So i tried appealing using another console account. After about a week i got the usual automated response stating that my previous report was auto-translated into english (i wrote it in fucking english of course) and some generic babble about what happened.

To which i replied that i have no problem opening a new account using the old email, but i'd want to know beforehand if i'd keep, or how to retain, the package IDs so it's not going to be a fucking painful mess to tell customers to reinstall.

And of course i got the same autogenerated email, with a couple new lines summarizing the first part.

I feel for the author, it is literally impossible to talk to a human there.