alt Hacker NewsAir travel is a good counterexample here: technology made airlines far more productive, but much of the gain went into lower staffing, higher throughput, and cost cutting not a better passenger experience
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WalterBright • yesterday at 11:10 PM
If you were right, the airlines would be highly profitable.
They aren't.
Where the gains went are lower ticket prices.
dukeyukey • yesterday at 3:28 PM
Being able to fly at all is a much better passenger experience than not having that choice in the first place. And I'll bet that flying first class today is far better than 50 years ago.
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To be fair it is a better passenger experience at that price point.