I think facts would be helpful for this discussion:
1. Total Revenue - ~$500m-$700m
2. Copies Sold - ~15-20m
3. Steam Review Score: 84.36%
4. 40 Free Major Updates
I don't know where the negative comments are coming from. Maybe players who played early.
NMS is a great example of a developer who was devoted to their customer base, kept updating the game for free, and saw great market success in return.
This is a story to be celebrated.
I don't think anyone disagrees and I don't really see negative comments about the devs or the studio.
The problem is the game itself, gameplay wise. It's just boring for many (including me)