I applaud you. Over the past year, more than a few companies have become impossible to deal with over issues of their own causing, and issues that never would have come up in previous years, now do. They just don't seem to care at all anymore, and seem completely checked out.
In the past year, I've had to spend quite a few hours just finding replacement parts and solutions for issues manufacturers were responsible for and would have handled previously. I may have to reevaluate and have AI handle more of these matters.