alt Hacker NewsSo I understand that the title is a bit inflammatory, but there's a whole section on exactly this, "Am I the Karen Now?". I'm never rude to a rep - they're just following a script to get paid. However, I don't extend any courtesy to the company's AI support bots optimized for stalling and maximizing profits.
Having being on the receiving end of many walls of AI-generated slop. I stand by every message I send, read it thoroughly, and keep it short and precise as to not add to the slop pile.
That's fair. I respect that you scrutinize everything you send and aren't needlessly hostile. I'm less optimistic that most other people who realize they can do this will do the same, and I worry that we'll soon be incentivizing companies to abandon customer service entirely.