I think you contradicted yourself. If a tool provides better value for the time spent for a company, I don’t understand how you can call it objectively bad.
You can say it’s objectively bad from a technical perspective, but clearly that’s only one part of the equation.
I'm not the OP, but my understanding (and I agree) is that it can seem like a better value when a subset of factors are considered (ones that IT can measure, biases in IT against Apple etc.) and it leads the company into making a choice that is worse for them overall.
It's objectively bad because of how hot my phone is.
It's subjectively bad because it's an embarrassment. Like you're seriously going to tell me something like Discord, worth 15 BILLION, cannot afford native apps? Spare me.
I think they were speaking as a user. These tools create inferior products. (Still not technically objective, but true nonetheless.)
That doesn't mean companies should necessarily avoid them. As a user, I always want the best possible user experience, but a company can't prioritize that above all else, and I know that.