They made a series of at least ten (and that's kind of charitable) this-must-never-happen mistakes that likely rise to the level of extraordinary criminal negligence, including ignoring checklists, alarms, configuring the plane for landing in general, and basically everything related to safety.
You don't have to extend sympathy, just as you don't have to extend sympathy to drunk drivers who kill people.
You're being downvoted because actual qualified aviators are telling you how egregious of a mistake this looks to be, and you're quibbling with them without any professional credibility on the subject.
They made a series of at least ten (and that's kind of charitable) this-must-never-happen mistakes that likely rise to the level of extraordinary criminal negligence, including ignoring checklists, alarms, configuring the plane for landing in general, and basically everything related to safety.
You don't have to extend sympathy, just as you don't have to extend sympathy to drunk drivers who kill people.