Then again if you’re a business relying on GitHub enterprise you have an SLA and you can and WILL charge GitHub for failing their SLA. Usually there’s a real measurable dollar value tied to that SLA per dollar and it’s not cheap. What surprises me in particular is that the global API and the GitHub EE API are the same which is a big no no. This is even more surprising given the fact that paying GitHub customers are clearly the minority both in numbers and code velocity. My assumption would be that GitHub is keeping EE up and the rest of free or pro users just have to suck it up. If that’s not even the case then it’s only a matter of very short time until GitHub will see businesses leave to more reliable competitors
SLAs don't relly get you meaningful money back, they give you a way to get out of long contracts early and switch to a better vendor.