alt Hacker News> It's a contract, you're free to negotiate?
Well, someone on the business side of the house is free to negotiate. Whether engineering learns about the contract before sales has inked a 6-nines availability guarantee varies wildly by the company
> It's a contract, you're free to negotiate?
Well, someone on the business side of the house is free to negotiate. Whether engineering learns about the contract before sales has inked a 6-nines availability guarantee varies wildly by the company
That's a common issue in orgs where sales are incentivized based on size of contract without regard for the profitability of the contract.
See also: selling features that don't exist and cost more to implement and maintain than the contract is worth.