One thing I would like to see is how many of those hours are during normal business hours in my country.

Not all hours are created equal when it comes to downtime and my intuition is that most of these 12 landed within my working hours.

In terms of impact that then might mean they were down for 7.5% of the time I needed them, or had business hours uptime of 92.5% which is… both not very good and very disruptive.

On the other hand, downtime at 4AM would be much less impactful even if it happened every day and added up to more overall downtime.