Claude has a jagged UX if you support non-devs. The surfaces before today in the desktop app were: Chat, cowork, Claude code.

Inside Claude code you’ve got cloud environments and local.

Let’s say as a normal desktop user you wanted to just automate something normal in your work, going to a website (maybe some internal app at your company) getting some data. Depending on what surface you used this will either not work, not work well (cowork), or work quite well but possibly be blocked because of bot controls (local Claude code) or again not work (cloud Claude code)

It was nuts. You can clearly tell these were different teams and products mashed into the same app. Super confusing for non technical users. Hopefully it’s a little better today