No human contact is a plus for security, as the human is the weakest link that can give up your authentication to someone that isn’t you.
The human factor is walking into your local branch with your face and an ID - something that can’t be done on a large scale by bots.
Have you heard about Meta AI doing support?
"I am permanently locked out of my account with no recourse" is also a security issue.
The human factor is walking into your local branch with your face and an ID - something that can’t be done on a large scale by bots.