I think what you’re talking about is real, but it’s only part of the problem. The issue is it’s poor design. There’s a lack of consistency that is really off putting. Spacing is inconsistent and doesn’t create a sense of visual hierarchy. Buttons, inputs, selects, call-outs, table cells are barely distinguishable from each other, but also inconsistent within their own categories. The copy is also confusing. I don’t even know what this does.