People keep their entire lives in cloud accounts these days. Their passwords, financial history, copies of important documents, baby photos, etc. Losing access to it is incredibly disruptive and may result in unrecoverable losses.
It shouldn’t be this way, but it is.
At the same time, I know so many people believing DIY raspberrypi based NAS and losing lots of data (thankfully they had cloud backups).
Not everyone has access to server grade hardware.