This really stood out to me:

> products like Notes, Lotus 1-2-3, they enabled the domain practitioner to potentially solve problems themselves. They’re democratized problem solving. A real estate officer or a plumber can solve their needs without having to involve third parties and explain to them the need

That may be true for people who have the freedom of action to craft and use their own solutions. It reminds me of the explosion in domain apps unleashed by Visual Basic.

It is very much not true for your average office jockey or line employee stuck using some line of business app, and where access to powerful tools is not allowed or is even banned. Billy in Accounts cant fire up Claude even if he wanted to and running Ollama on his work machine is a fireable offense. So he wont ever be able to finally fix those TPS reports even if he is the one guy with the knowledge to do so.

I'm not arguing that this isnt sound IT policy, but I do expect a fair bit of shadow IT to spring up when people internalize that keeping their job requires them to showmassive AI powered productivity gains.