alt Hacker NewsDepends on how close other options are to what I want.
But if you're going to have an agent rather than a human respond to enquiries from potential customers (= $), then I'm not convinced I'm going to like how you respond after I am a customer.
Depends on how close other options are to what I want.
But if you're going to have an agent rather than a human respond to enquiries from potential customers (= $), then I'm not convinced I'm going to like how you respond after I am a customer.
Yeah, that closeness of options makes it tough to really dig the heels in. Also, you can become a customer today, and have them fire their entire support staff and replace it with an agent tomorrow. Dwindling QC and CS isn't a new concern though, just need to make sure the space isn't owned by a single company