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jonathanlydalltoday at 11:03 AM1 replyview on HN

In South Africa (and I imagine other countries) they're currently force migrating subscribers over to a "new" app (at least on iOS and tvOS) and your profiles with their respective watchlists is left behind in the old app, no way to migrate / import it into the new one. This isn't even mentioned on their FAQ for the process. A absolutely terrible user experience.

On the bright side the "new" app (which I assume is actually the same as used in the US) seems to not have the following annoying issues of the old one:

- It was impossible to enable auto play on a "kids" profile. As my kids can't use a remote yet I had their profile set to "adult".

- An episode would never be marked as "fully" watched, but this wasn't just a mild annoyance, it would "break" autoplay when re-watching a series because when it started auto playing a next episode which was previously watched, it would "continue" from where you had watched upto (minus about 30 seconds). This results in it cycling through the last 30 seconds of every episode of a show. The easiest way around this I found was to make a new profile every now and again for the kids.


Replies

mitxelatoday at 11:40 AM

I've worked for one of these companies as it rolled out a new app. Surprisingly, it didn't seem malicious. It was just platform/framework churn + "we need to unify all these apps into one common codebase"