> As they clearly explained, giving you the choice to swap the RAM chips would create broader systemic problems that would lead to bad customer experiences and a support burden for their organization.

I can swap RAM on my laptop. What broader systemic problems beyond missed opportunities for more shareholder value (at the expense of everything else) does it create?

> a support burden for their organization.

What? I thought the seller is responsible for what they sell? Don't we have things like brands and trust or authorized sellers?