> At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
This is precisely the role of the sales person for something like a service, but for a physical product it is pretty egregious. There is no greater sin than leaving money on the table. There's an old story about someone offering a quote that was apparently pretty low based on reaction, so they quickly add "that was for my assistant" to give way for pushing the number higher.
> so they quickly add "that was for my assistant" to give way for pushing the number higher
I don’t understand what this means? I understand that they bumped the price. But I du not understand what is meant by it being for the assistant? Care to explain?
I wonder how effective it really is, over the long term, to generate short-term profit by consuming trust like this.
I like this version: The optician quotes the price of new glasses by saying "$100", waits to see if the customer flinches, "... for the lenses", waits again, "... each.".