>Have you considered the institutional knowledge could actually be actively preserved and distributed with AI?

Well that's what this whole debate comes down to. And, to my mind at least, it's a rare case of an actually interesting question about AI, because like the article says, it can plausibly deteriorate exactly that kind of knowledge. But as you note, it can also maintain it.

I think there's a sense in which it might do both at the same time. AI's version of on call tacit knowledge might be something like lazy-loading just-in-time tacit knowledge, but at the cost of who knows what cognitive paths we might have by keeping that knowledge resting in-house. We would gain real efficiency but we wouldn't know we wouldn't know.

>The kind of tacit knowledge that is situated and not readily preserved in a book might be absorbed by thinking machines and proliferated to the next person who needs it. The caveats would be trade secrets, skill differentiators, that people might not be willing to discuss, and manufacturing secrets of national importance. Maybe you can think of others.

It's funny that you credit AI with this (and I don't disagree), because tacit knowledge was exactly the thing Hubert Dreyfus spent a career insisting computers would never have, and his wisdom was taught to generations of undergraduates across the country and world who treated it as received wisdom and still is regarded as such in certain academic corners.