> Building a standalone agent product wouldn't work. Instead, it would force users out of their natural workflows and into a new app.

I am finding the opposite to be true with one of my clients. They explicitly want a new channel. The chat-style UI/UX is vastly preferred over their poorly maintained internal tooling.

I suppose if you are Stripe actual, most things would be well designed and more difficult to abandon. Most places aren't like Stripe.

The hard part is bringing everything that matters to the new channel, but it's certainly feasible to do this. I am doing it right now. We will soon be able to delete hundreds of wildly inconsistent cshtml views and related controllers in favor of a single agent tool that applies json patches. This will easily cover 99.9% of use cases. A manual json editor is retained for the rare case where we need some multi-megabyte merge operation.