alt Hacker NewsCan also say the year that subscriptions go down, because now you can finally build your own systems exactly to your liking. Save money and have something that works just for you. LLMs are awesome.
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We have lived with lackluster B2B and enterprise tools for so long that we have become numb to how bad they are.
Being able to build something that works just how you want with minimal investment is a huge value add.
I ditched web analytics platforms and just send events in jsonl format to disk.
I have a regularly scheduled job that imports it all into a duckdb database and updates a very custom report. I can also ask random questions like “is there a cohort of users who use feature A and B?”.
It’s super lightweight and incredible.
Can build our own buggy substandard turds instead of customising an off the shelf buggy turd.
How far we have come!
Who pays for ongoing maintenance of all those things you built and now own
If you're paying a subscription for anything, it's unlikely to be something you'd want to replace for an internal tool. Yeah, you can easily vibe code the basic functionality of a Slack/Jira/Confluence/Ashby/Salesforce replacement in a workday now, but 1) there's no chance you capture all functionality needed by your business on the first pass, you're going to be getting inundated with feature requests as soon as you roll it out, and 2) the ongoing maintenance cost is going to be much higher than expected. Not just maintaining a server and database, which is cheap, but training people how to use your tool instead of the industry standard one. There's a reason Atlassian and Salesforce stocks have recovered after the theorized "SaaSocalypse" which never materialized, it's just not an overall cost savings to build this stuff yourself.
Where internal tools shine is internal operational workflows that are being done manually. You're not replacing Slack or Salesforce, you're replacing the current process where a developer needs to SSH into the server to run a SQL query, or where the Operations team fills out a Google doc which the Finance team pastes into an Excel spreadsheet which runs a bunch of VBA calculations.