I think chat is a great entry point for many experiences. The approachability and flexibility are unmatched.
A question becomes, how do you evolve a chat experience to task specific actions?
I’m building an app to explore scripture. Chat is an amazing starting point. But it’s terrible once you get into reading the actual scripture.
I think we will see more of this in the future. Here is how I’ve envisioned evolving an experience out of chat. Curious if others have their own ideas.
For me personally, the effort to type on a mobile phone is too much. If I can't complete an interaction with maybe two sentences, I much much prefer typing on a computer, and if required, copy everything over.