It’s the next evolution of applications where nobody actually cares about the users, as long as some checkbox can be ticked to mark it done and get paid.

The implementer is not paid by the end-user and they have no reason to care about the user’s opinion - the only thing that matters is to minimise cost and maximise profit.

The client doesn’t care as long as it’s cheap and technically works. The career prospects of the “project lead” on the client side are likely not affected in any way if the result is poor, so they won’t care much either.

There need to be consequences for negative feedback, which would make people strive for a better result. Otherwise people just don’t care.