alt Hacker NewsOK, there's a lot of negative comments here, but this is a great idea at a high level. It really is hard to figure out where to do a thing and it's also very easy to get phished. If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
Replies
The privacy policy is actually somewhat respectable too. https://america.gov/privacy-policy
I’m currently doing a deep dive on Rampart, their (allegedly) local PII filter.
Yes, but what AI powers the backend right now? Grok? Who's in charge of that and being paid for compute?
Yeah, I was curious if it was going to try and bombard me with a bunch of bullshit about how wonderful our glorious Trump godking is, but honestly the information it gave was reasonable enough.
> If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
I agree that that’s a good end goal, but how does a chatbot accomplish this better than a FAQ page? The only only advantage I see for the chatbot is volume of information, but that’s also kind of the problem. It’s spewing 1000s of words of information with no vetting. And sure, hiring humans to write the FAQ pages would cost a lot of money, but that’s what taxes are for.
I agree in general, but how do you resolve the problem that people will take the output of the chatbot as authoritative even when it could possibly have errors or miss important nuance? People being lead astray with information from the government could lead to very serious consequences, up to and including imprisonment.
Honest question, I had the same issue when my work wanted me to stick a chatbot in front of our HR portal and I never resolved it to my satisfaction.