alt Hacker NewsI think it depends on the industry. In my company (insurtech) a large percentage of our sales come from AI engagements (phone and text). The customers know they're talking to an AI and they can elect to talk to a human at any time but many times they don't.
But yeah, send me a non solicited AI slop email or worse, political ad, and you dont get the dignity of me saying stop to unsubscribe. Straight to spam for you.
People have been trained to "press or say" a number while going through an AI voice menu on phones for over a decade. So a chatbot looks great by comparison in that context.