> requires you to be way more flexible in your assumptions.

This is what happens if you try to read the data like gospel without having a mental model to interpret it... in other words, critical thinking.

Chatbots are a failure because chat capabilities have sucked for most of the past decade and chatbots weren't really capable enough to do anything meaningful. Not because chat is fundamentally bad. Similarly with auto-router.

Also, if you want to "cross the chasm" you cannot measure reactions from current AI users (early adopters) and extrapolate to the rest of the populace. Early adopters are paying you for tokens and try to wieid them like a surgical tool; across the chasm the rest really don't want to know anything about "tokens" or models tiers or "thinking level".